The Lost & Damaged page is the first part of the Money Back section in sellerboard. It helps you identify FBA inventory that Amazon has lost or damaged but has not reimbursed, so you can take action and recover money you are owed.
sellerboard continuously analyzes your FBA inventory data and highlights cases where reimbursement is still missing. This allows you to focus on recovery instead of manually auditing reports in Seller Central.
Use this page to:
- Detect lost or damaged FBA inventory
- Estimate how much money is still unreimbursed
- Download a structured claim report
- Contact Amazon Seller Support with ready-to-use data and templates
Understanding the estimated reimbursement amount
At the top of the page, sellerboard shows an Estimated reimbursement amount.
This value represents the approximate total value of inventory items that:
- Were lost or damaged in Amazon’s FBA warehouses
- Have not yet been reimbursed
- Are eligible for follow-up based on the latest imported data
The amount is an estimate only. Amazon may reimburse a different amount—or reject a claim—depending on the outcome of their investigation.
How sellerboard detects lost & damaged inventory
sellerboard automatically scans your inventory and fulfillment data to identify cases where:
- Units were marked as lost in the FBA warehouse and not found
- Units were damaged by Amazon and not reimbursed
These cases are consolidated into a single report so you can act on them efficiently instead of searching through multiple Seller Central reports.
Report coverage and data range
The Lost & Damaged report includes:
- Cases from the last 60 days
- Data up to the most recent import into sellerboard
This time window reflects Amazon’s typical reimbursement and investigation timelines.
Downloading the lost & damaged report
How do I download the report?
- Open Money Back → Lost & Damaged.
- Click Download.
- Choose Excel (.xlsx) or CSV (.csv).
The downloaded file contains all relevant case details needed to open support tickets with Amazon.
Contacting Amazon Seller Support
After downloading the report, the next step is to contact Amazon Seller Support and request reimbursement.
Recommended support category
In Seller Central, use:
Fulfillment by Amazon → Inventory damaged or lost in warehouse
If the exact issue type is not available, select “My issue is not listed” and describe the case manually.
Using the message template
sellerboard provides a pre-written message template to speed up communication.
How do I access the template?
- On the Lost & Damaged page, scroll to Contact seller support.
- Click Show template.
- Copy the message and paste it into your Seller Central support case.
You can adjust the text if needed, but the template already includes the essential information Amazon expects.
Best practices for opening cases
It is strongly recommended to:
- Open support cases one by one, not in bulk
- Wait for a response before opening the next case
Opening multiple cases at once can lead to confusion, slower processing, or rejections.
Reimbursement outcomes
Amazon does not guarantee reimbursement.
Possible outcomes include:
- Full reimbursement
- Partial reimbursement
- Claim rejection
The estimated reimbursement amount shown in sellerboard is not a guarantee, but a planning and prioritization aid.