The Returns page in the Money Back section helps you identify cases where Amazon refunded a customer but did not receive the returned product and did not reimburse you.
These cases represent potential FBA reimbursement opportunities. sellerboard surfaces them so you can review the data, decide which cases are valid, and contact Amazon Seller Support where appropriate.
Use this page to:
- Detect refunds where no return was received
- Estimate unreimbursed return value
- Export structured reports for Seller Support
- Recover funds that would otherwise be missed
What the Returns page shows
The Returns page compares three data points:
- Customer refunds
- Recorded returns
- Amazon reimbursements
If a refund exists, no return is recorded, and no reimbursement was issued, sellerboard flags the case as potentially reimbursable.
At the top of the page, sellerboard shows an Estimated reimbursement amount, representing the approximate value of all currently flagged cases.
This amount is an estimate only. Amazon may reimburse a different amount—or reject a case entirely—based on their internal review.
Data range and coverage
The Returns report includes data from up to 105 days in the past, based on what has been imported from Amazon.
Selecting a time period
You can choose a start date for the analysis.
The end date is always set to the present day and cannot be adjusted.
This reflects Amazon’s typical return and reimbursement investigation window.
Reviewing cases before submission
Not every flagged case should be submitted to Amazon.
Before contacting Seller Support, you should manually review the report and exclude cases such as:
- Refunds you issued manually
- ASINs that are non-returnable
- Cases that were already resolved outside of sellerboard
Manual review is required because sellerboard cannot determine intent or eligibility in all scenarios.
Submitting invalid cases may reduce approval rates or lead to case rejection.
Downloading the returns report
How do I download the report/npm?
- Open Money Back → Returns.
- Click Download.
- Choose Excel (.xlsx) or CSV (.csv).
The exported file includes transaction IDs and supporting data needed for Seller Support cases.
Contacting Amazon Seller Support
sellerboard does not submit reimbursement cases automatically.
You must contact Amazon Seller Support manually.
Recommended support category
In Seller Central, open a case under:
Fulfillment by Amazon → Orders → Request Order Reimbursement
Use the transaction ID and details from the report to support your claim.
If you cannot find an exact issue category, select the closest available option and describe the situation clearly.
Best practices for submitting cases
Amazon strongly recommends:
- Opening one support case at a time
- Waiting for a response before submitting the next case
Submitting multiple cases simultaneously can slow down resolution or reduce approval likelihood.
Reimbursement outcomes
Amazon may respond in one of several ways:
- Full reimbursement
- Partial reimbursement
- Claim rejection
sellerboard’s estimated reimbursement amount is intended for prioritization and planning, not as a guarantee.